Shadman Bari
Security Operations & IT Support — critical systems, kept running and locked down.
Two years of frontline incident response at one of the world's busiest airports. Now moving that troubleshooting instinct into the SOC — backed by a self-hosted Linux security lab and a phishing-triage console.
About
I'm an IT support specialist based in New York City, moving into security operations. Most recently I spent two years at Delta Air Lines (JFK) doing real-time incident response — when a kiosk died, a gate reader dropped off the network, or a proprietary platform failed in front of a boarding flight, I diagnosed and fixed it, fast and under pressure.
That instinct is why security appeals to me. I run a self-hosted Linux lab — WireGuard VPN, iptables/ufw firewall rules, SSH brute-force blocking, automated backups, and log-parsing scripts I wrote myself — and I've built tooling in Python and Bash to automate the tedious parts of triage.
Available immediately for security operations, SOC analyst, and IT support roles — NYC-based or remote.
Toolkit
Experience
Customer Service Agent (Technical Support) @ Delta Air Lines
2024 – 2026 · JFK, NY- Sustained 92% first-contact resolution at a sub-13-minute average, supporting 1,000+ daily passengers and staff across hardware, software, and proprietary system issues
- Diagnosed and resolved faults across ticketing terminals, scanners, gate displays, and workstations; escalation point across gate and check-in environments
- Cut repeat support requests 30% by authoring team-wide troubleshooting SOPs for the TERM and SNAPP platforms
- Trained and onboarded new hires on proprietary systems, SOPs, and irregular-operations escalation workflows
Operations & Electronics Technician @ Flagship One, Inc.
2022 – 2023 · Lynbrook, NY- Promoted from logistics to the programming bench in six months; flashed and programmed ECM/PCM units to OEM firmware specs across Ford, GM, and Chrysler platforms
- Ran hardware diagnostics and QA on refurbished control units; authored reference documentation adopted team-wide
Operations & Data Analyst @ Druglift
2019 – 2020 · New York, NY- Improved reporting accuracy 20% by resolving database inconsistencies across integrated systems
- Automated recurring data exports and reconciliation with Excel scripting and operational dashboards
Operations Specialist @ Argus Merchant Services
2015 – 2017 · New York, NY- Reconciled high-volume payment transactions at 100% daily accuracy
- Troubleshot merchant terminal issues; technical point of contact for client onboarding
Projects
Phishing Triage Console
Browser-based tool that triages suspicious emails via the Claude API — parsing headers, sender, URLs, and body to return a risk rating with flagged indicators of compromise (IOCs). Cloudflare Worker proxy keeps API keys server-side, mirroring SOC Tier 1 workflows.
Linux Homelab & Security Infrastructure
Self-hosted Ubuntu server administered entirely via CLI: WireGuard VPN, iptables/ufw firewall rulesets, and hardened SSH. Automated backups and log parsing with Bash and Python, scheduled through systemd and cron.
Linux Ops Toolkit
POSIX shell toolkit for Linux servers: automated rsync backups, SSH brute-force detection with IP blocking, and system health monitoring. ShellCheck-clean and portable across shells.
Market Data Automation Tool
Python application integrating the Claude API and REST endpoints to automate real-time market-price tracking and data collection — scripting, API integration, and data-pipeline work end to end.